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Policy key definitions:
Key principles of GDPR:
How we use your personal information
We utilise your personal information in the following ways:
We utilise the information we collect about you for the purposes mentioned below. Please note that the information below also describes the legal basis for processing your data, as well as the circumstances under which your data will be shared with a third-party organisation. From time to time, we may share your personal information with trustworthy third parties.
These third parties are our processors, and they will only use your personal information as directed by us. However, unless you give us permission, we will not disclose your personal information with a third party for marketing purposes. We don't sell any information to any other party. We have set out below the third parties we may share your personal information with. If we do this, we will put in place a contract with them which controls how your personal information may be used and which requires that your personal information is treated in accordance with data protection laws.
We may record our telephone conversation with you therefore any information captured via this medium will automatically be processed for managing and developing our contract with you, regulatory, training and monitoring purposes.
Our contract with you enables us on legal basis to administer our relationship with you and provide services and respond to enquiries. In addition our contract enables us to use your information to bill you for any work done on your behalf and obtain payment for our services. In addition our contract with you may entitle us to provide information to third parties such as HMLR, HMRC and other government organisations.
With your consent we may refer you to other entities where we are unable to provide the service that you seek, instruct an expert to opine, provide you with legal updates that may be of interest to you. In addition we may record all telephone calls, video messaging or appointments.
By attending our offices you consent to the use of CCTV .
Your individual rights
Under the GDPR your rights are as follows.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
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Cookies that we use are;
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.
Our EMS provider is; mail chimp. We hold the following information about you within our EMS system;